All You Must Know About VoIP SoftSwitches-Class 4 SoftSwitch and Class 5 SoftSwitch

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A SoftSwitch or Software Switchboard is an essential device that is widely utilized by VoIP service providers to route or connect calls virtually and automatically from one point to another across a telecom network or the public Internet. The SoftSwitch works with the help of software running on a general-purpose computer system or a server. In recent times, the SoftSwitch that is utilized to route calls using VoIP has gained a lot of popularity, which is why these SoftSwitches are also known as VoIP SoftSwitch. 

The Working System of VoIP SoftSwitch

A VoIP SoftSwitch is designed to receive calls from traditional PSTN (Public Switched Telephone Network) to phone numbers that fall under its network. It can also route calls that are initiated from VoIP networks to phone numbers in traditional PSTN networks. The VoIP SoftSwitches can be categorized into two classes-

  • Class 4 SoftSwitch
  • Class 5 SoftSwitch

When used together, Class 4 and Class 5 SoftSwitches can deliver feature-rich, advanced services to help organizations in setting up flawless communication. 

About Class 4 SoftSwitch

Class 4 SoftSwitch is generally utilized to route a huge volume of long-distance VoIP calls across various countries. In other words, it is a software solution that is used to route IP-IP calls to distant international locations. It helps to move the VoIP traffic between carriers and has the ability to route huge volumes of traffic over and between various exchanges and LATAs (Local Access and Transport Areas). It is important to note that the call can be routed with the help of Class 4 SoftSwitch to the desired location (PSTN number) once the wholesale VoIP service provider will get the transfer order from a Class 5 SoftSwitch. 

Features of Class 4 SoftSwitch Solution

Some of the key features of the Class 4 SoftSwitch solution are:

  • Easy-to-use interface
  • Smart call routing system
  • Billing interface including CDR
  • Secured firewall
  • No need of third party routing engine

About Class 5 SoftSwitch

Let’s get into the details of Class 5 SoftSwitch and know why it is important for VoIP service providers. Well, Class 5 SoftSwitch software is an advanced residential VoIP solution for VoIP Service Providers. It facilitates intelligent programmable routing thus helps to manage calls effectively. As compared to Class 4 SoftSwitch, the Class 5 SoftSwitch can route calls between end-users in small areas. It can be used to route calls within a country, state, town, or city. In the case of international call routing, the Class 5 SoftSwitch transfers their traffic to a Class 4 SoftSwitch, which then moves the traffic to international destinations. 

Features of Class 5 SoftSwitch

Some of the key features of Class 5 SoftSwitch include:

  • Carrier-grade platform
  • Feature-rich voicemail
  • Customizable Music on Hold
  • Auto-provisioning tool
  • Voice-mail
  • Caller ID
  • CDR reports
  • Call Authorization
  • Conferencing
  • Blacklist/whitelist
  • Emergency number dialing
  • Call forwarding and waiting
  • Call on hold
  • Callback
  • Package billing
  • Number portability

Retail Class 5 SoftSwitch Solution

Class 5 SoftSwitch works as a retail solution for VoIP service providers. The software is an ideal solution to deliver retail calling services to residential users, small businesses, enterprises, etc. The reason why Class 5 SoftSwitch is called a retail solution is that it helps in connecting end-users. The retail Class 5 SoftSwitch solution consists of various advanced features like:

  • Call Authentication
  • Billing And Routing
  • IVR
  • Analog-to-digital Conversion
  • Support For Codec
  • Media Transcoding
  • Social Media Usability
  • Call Queuing
  • Call Transferring
  • Call Holding
  • Call Forking
  • Live Calls Report
  • Calling Card System
  • Multi Payment Gateway

Retail Class 5 SoftSwitch can be used to provide services for non-IP devices just like usual phones. Some of the key benefits of retail Class 5 SoftSwitch include:

  • Superior Performance
  • Enhanced VoIP call quality
  • Ability to handle unlimited concurrent calls
  • Scalability
  • Easy installation and maintenance
  • Simple to operate and easy to manage system
  • Reduced operational cost
  • Increased revenues

One can even get customized retail SoftSwitch solutions based on their specific business requirements for effective and efficient management of a huge volume of local calls. 

Conclusion:Class 5 SoftSwitch solution is undoubtedly the best platform that allows VoIP service providers to deliver high-quality, feature-rich VoIP services to residential and small businesses. It can be easily integrated with IP-enabled devices such as land-line, IP phones and adaptors.  For businesses that are searching for a cost-effective telephony service platform, Class 5 SoftSwitch software is the right solution. It not only streamlines the communication process but also enhances efficiency and revenue generation.

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